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Grow a Profitable Service Department

Having a service department that is profitable, and not a loss leader for your fuel business, is key to your business's health and future success.

To become profitable, it is critical to:

• Market to generate leads and build brand awareness for the HVAC side of your business.
• Develop an effective sales culture, which means powerful salesmanship and a streamlined sales process.
• Adhere to appropriate labor management to operate in a way that is financially sound.
• Price and estimate for profitability.
• Closely manage materials.
• Properly handle collections and financial communications.

And perhaps most importantly, start with a profitable service plan!

Service Plans for Heating Oil and Propane Companies

For many oil companies, service plans represent an enormous untapped opportunity. Many dealers have service plans that are underpriced, confusing and poor representations of the quality service they provide.We've helped more than 125 companies achieve success they had not considered possible. It is not unusual for us to add tens or even hundreds of thousands of dollars to a company's bottom line by restructuring the way their service plans are priced, marketed or sold. Best of all, we've figured out how to do it with few customer complaints.

Would you benefit from our programs? Ask yourself these questions:

• Would you like to significantly improve the profitability of your plans without negative customer reaction?
• Do your current plans and marketing materials help you stand out from competitors and aid in getting new oil accounts?
• Are you selling as many plans as you'd like?

The truth is, you won't even understand all of the opportunities you have until you call us to help you analyze your options. We've conducted tons of market research with homeowners to understand how they make choices and perceive value.

We've handled virtually every tricky situation imaginable, such as:

• helping companies change plans and prices for customers they've acquired.
• raising prices as much as $80.
• eliminating certain coverages and adding others.
• offering plumbing, a/c, heat pump and total replacement plans.
• helping companies sell service plans for the first time.
• creating phone scripts.

We've helped companies in virtually every type of market--rural, suburban and urban--in more than two dozen states. Put this enormous experience to work for your company. We're so confident, we guarantee the results!

Not sure how a service plan program can work for you? See how it worked for Carroll Independent.