What’s New at Warm Thoughts Communications

What's New

The fastest easiest way to enroll price protection customers

Warm Thoughts Communications recently held a webinar describing one of our most successful solutions: dedicated mini-websites that we custom design to handle our clients’ price protection program enrollments.

A Warm Thoughts mini-website answers all of your customers’ questions about price caps, budget plans and other fuel purchase options, and makes it easy for them to make their choices and enroll immediately.

Our price protection Web module allows you to:

reduce the onslaught of calls that tie up your phones and challenge your CSRs
customize your enrollment page to match your specific program.
post your cap price or market price and change them as often as needed.
answer customers’ most frequently asked questions about how price protection programs work, how you set your budget price, where fuel prices are headed, etc.
reduce late replies that can become troublesome as prices change.

Warm Thoughts can design a mini-website solution that is inexpensive, flexible and powerful. And with a Warm Thoughts mini-website, there are no big up-front costs because we allow you to make low monthly payments. Contact us today to find out more.

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Warm Thoughts training to tap an important sales resource

Your service technicians are in a unique position to generate equipment leads, sell service plans or even sell equipment upgrades.

Warm Thoughts Communications has developed a proprietary technician training program called “Sales Skills for Service Techs” that can help even the most reticent technician learn the basic skills he or she needs to get the new equipment discussion started. Every tech may not be a “closer,” but virtually all of them can be trained as “starters” — and some can even turn out to be bona fide sales stars.

“Sales Skills for Service Techs” will teach your techs how to:

build rapport with your customers
present like a pro.
understand what your customers want and need.
size up the job: to repair or replace?
build a case for an upgrade.
overcome objections.
use essential pre-closing techniques.
close the sale.
turn satisfied customers into referrals.

We can also cover key customer service skills, how to handle angry customers, and how to present flat rate prices.

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We customize our onsite training programs for each company. We can also work with your sales and management team to ensure maximum results throughout the year. Our experts can coach you after the training to review and reinforce what was covered. We can also be available for more in-depth consulting so that your people, from your sales manager and service manager on down, continually perform to their highest ability and generate results for your company.

Want to generate more leads from your service technicians? Close more sales? “Sales Skills for Service Techs” will get your company on the right track and improve your sales exponentially!

For more about how Warm Thoughts can create a customized training program for your company, contact us today.

Warm Thoughts helps companies promote ‘green’ initiatives

Any company that wants to remain viable in the home comfort arena must acknowledge the need to be their customers’ energy saving partner as well. A growing number of Warm Thoughts clients are “dipping their toes” into these waters to take advantage of the big opportunities out there.

Now, with more than $25 billion in federal stimulus money slated to be distributed to promote energy conservation, you should be looking for ways to get your piece of the pie. That could be through promoting the high-efficiency equipment that qualifies for rebates, or positioning yourself as the progressive oil company or HVAC contractor in your market so customers come to you when they’re ready to upgrade. Some of our clients have begun to offer home energy audits as well. We have helped our clients promote all these efforts, and we can help your business do the same.

If this is already part of your plan, or if you want it to be, Warm Thoughts Communications can help you market these energy saving products and services to your customers so they can become an increasing source of revenue. To learn more about our successes, contact us today.

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