Customer Service in the Age of Social Media

Customer Service in the Age of Social Media

There is no denying the role of social media in today’s society—especially for small to mid-sized businesses. Gone are the days of one-way communications from businesses to consumers. Today, successful retail energy businesses harness the power of social media to build their brand community, engage with prospects and customers, and above all else, offer unmatched customer service.

In this webinar, Senior Marketing Consultant, Ed Cardell explores the tools and skills to succeed in today’s customer care experience, even in the age of social media.

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