Customer Service: It’s More Than Just Hello
How well are we connecting with our customers? Do we work on every layer of communication with them? Do we recognize that our universe is rapidly changing and that 50% of our clients don’t even want to talk to us? Are we effectively communicating our value proposition? Most importantly – are we using phone and email skills that work?
In this webinar, Senior Marketing Consultant, Ed Cardell covers the essentials of communicating in today’s customer-centric environment, while giving your people the tools they need to increase loyalty and generate revenue.