Whether it’s the customer service rep on the phone, the technician in the basement or the equipment sales person in the kitchen, our company employees have the greatest influence on the decisions our customers make. And the unfortunate reality is that far too many of our customer-facing employees just aren’t as skilled in nurturing relationships and generating sales opportunities as we need them to be.
As the battle for customers becomes more acute and our market share is stagnant or is shrinking, holding onto every customer and generating more sales become of paramount importance. Warm Thoughts specializes in bringing hard-hitting, impactful training workshops to state and regional associations, making valuable training available to an area at a fraction of what it would cost for one individual company to hire a trainer for their staff. Literally thousands of heating oil and propane employees have attended our workshops in the last 5 years. And our trainers – who have decades of experience both training and running heating oil and propane operations – are consistently rated very highly by company employees and company managers alike.
As you build your association plans, consider including a Warm Thoughts Customer Service, Sales and Management Training Series as part of your offerings to your members.
Interested in discussing a customized training program for your association and its members? Contact Rich Carrione today.
Warm Thoughts has been an invaluable partner, creating a fully integrated web and social media presence, and handling our brand design, print and email marketing, merger communications and overall growth strategy. I can’t say enough good things.”
– John Tolan, Sail Energy
I have been a Warm Thoughts Client for 20 years. They handle every aspect of our company’s marketing strategy – print, web, social media, vehicle design, advertising, direct mail. They have an unmatched knowledge of our business. They have a great team, and do a terrific job of bringing new ideas to our company, and executing for us. I would highly recommend Warm Thoughts to anyone in the heating oil, propane or HVAC business.”
– David O’Connell, Wilson Oil & Propane
Despite your great reputation, I still don’t think most people realize all the ways you can help them move their business forward. Your team has been a great asset to us.”
– Eric Schmider, Carroll Home Services
After we passed a state check off program, we needed a plan that would use the money wisely to grow gallons in the state. We interviewed several agencies, both national and local, before deciding on Warm Thoughts. We’ve been exceptionally impressed with their strategy, creative work, and client service, across a wide range of projects. In fact, I’d put it up against anything I’ve seen in this industry. The hardest thing to do when you spend money on marketing is to prove it made a difference. Warm Thoughts has made a difference for the dealers of North Carolina.”
– John Jessup, North Carolina Propane Gas Association
I think people look at your extensive experience, and mistakenly think it comes at the cost of being innovative and creative. Nothing could be further from the truth. You constantly bring new ideas and fresh creative promotion, and you understand the intersection between our customers, employees and our limited resources. Whenever I face a tough challenge, I feel much better knowing you are on my team.”
– Marty Romanelli, Burt’s Reliable
Let’s face it- there are cheaper options than working with Warm Thoughts. And the same is true for our fuel customers when it comes to working with our company. I never understood why fuel companies would think they deserve a premium, but then use cheap, cookie-cutter marketing that accomplishes very little. You guys make it easy for me to focus on growing my business. You give great service, good ideas, look out for my interests, and deliver the goods (ie: sales and increased profit) so I can deliver the gallons.”
– Bill Overbaugh, Ehrhart Energy