“We went from having no marketing to showing up at the top of Google for fuel delivery.”

– Bruce Roberts, Advanced Cylinder

The difference between Warm Thoughts and my previous web company is like night and day. They are driving phenomenal traffic to our site. They do what they promise, are exceptionally responsive, and completely get my business.

We were thrilled with how smoothly the delivery fee rollout went this summer. Not a single customer pushed back, and 193 signed up for our new Ways to Save program, saving a total of $7,400. It’s created more loyal, ‘stickier’ customers and real value for our business.

When I first sat in your office to discuss our delivery fee program, you told me what you wanted to change the strategy you wanted to implement, and I thought you guys were crazy. But we trusted you and it paid off in a BIG way. We’ve had virtually no negative feedback from customers and we’ve already generated an additional $300,000 in revenue!

I can’t speak highly enough about how well Warm Thoughts helps us explain complex issues to our customers through our newsletter. It’s been a great tool to help us inform and promote our services to our customers.

We love working with you guys! You make it so easy to create and publish our customer newsletter. But more importantly, our customers love receiving our newsletter. As you know, we had stopped producing one for a few years, but we realized we had made a mistake when customers started calling us and asking why we weren’t sending it out anymore. Not only have we gotten excellent feedback from our customers, but we’ve sold products because of it. It’s been a strong lead generator for us and the sales we generate more than cover the cost to create the newsletter. Thanks for all that you do!

Warm Thoughts has supported our business for years. I’ve had the experience of working with Warm Thoughts, then working with other companies and finally coming back “home”. Warm Thoughts’ greatest value to our company is that they treat us like partners. They are invested in our success and are always coming up with strategies to help us succeed. Our digital efforts have paid off in spades and their business solutions have easily added hundreds of thousands of dollars to our bottom line.

We first began working with Warm Thoughts on a consultative basis a couple of years ago, aiming to modernize our marketing and customer communications to drive organic growth across our 50+ locations. The relationship has been highly productive. Since then, they’ve rebuilt our website and digital presence, guided our transition to a customer portal, helped promote our price protection and budget programs, improved lead generation, supported M&A communications, and helped identify and track key performance indicators. Next up is customer service training. We’re grateful to have Warm Thoughts on our side.

Warm Thoughts has been a strong marketing partner. They’ve rebuilt three websites for us with great results and led successful direct mail, email, and digital campaigns. We’ve also benefited from their consulting support across a wide range of projects, large and small. As a major fuel oil and propane supplier with several smaller COD companies, we’ve seen firsthand how well they understand the industry. Richard offers valuable insight, and Michele keeps everything moving smoothly. Great team, great results.

We’ve worked with Warm Thoughts for years. They handle our customer newsletters and our digital marketing. Our newsletters have been a great reminder about what Needham provides, and it keeps the Needham brand on the top of their minds! They are always adding new content and blog posts to my website, keeping it fresh and making sure we stay on the top of the search engines for both our fuel and HVAC customers. They really do a great job.

We love our Warm Thoughts team! The website they developed for us was such an improvement over our previous site. We rely on them to handle our most sensitive communications, and they did a masterful job of helping us deal with last year’s energy crisis. What a great team!

Warm Thoughts does a wonderful job. The Warm Thoughts staff is well informed. Their website and digital marketing work is good and produces strong results. Their newsletters are informative and we consistently get good feedback from our customers. And their other print marketing initiatives generate results. To top it all off, my account manager Mindy is fun to work with and makes the process easy. A great all-round experience.

The team at Warm Thoughts has taken care of us from the very beginning. They’ve always treated us like a top priority and their support of our business has been outstanding. Our website and digital marketing strategy is light-years ahead of where it used to be, and their expertise at communicating with our customers around the recent price spike has been priceless. We are thrilled that we decided to become part of the Warm Thoughts family!

Partnering with Warm Thoughts Communications has truly transformed our business trajectory. Their innovative digital marketing strategies and deep industry expertise have directly driven our revenue growth and expansion. The team’s data-driven insights have helped us identify new opportunities while strengthening our existing customer relationships. Beyond their professional excellence, the genuine dedication and collaborative spirit of every team member makes Warm Thoughts Communications feel less like a service provider and more like a true extension of our family.

The Warm Thoughts team is awesome and I’m so happy with the level of service our team continues to experience. We came from a local agency and have seen the positive effects of having a marketing partner that brings strategic ideas that support our goals as a propane company. We are very pleased with the results and recommend Warm Thoughts Communications.

We decided to partner with Warm Thoughts after years working with a local agency and what a difference it has been! They speak our language; they know our customers and we are finally proud of how our brand is represented online. We quickly realized that we made the right decision to work with Warm Thoughts and they’re now supporting our co-op/agronomy business as well as our propane-specific website. We couldn’t be happier with the results of their efforts and the team has made us feel taken care of every step of the way.

Warm Thoughts has been an invaluable partner, creating a fully integrated web and social media presence, print and email marketing, brand development, merger communications and overall growth strategy. I can’t say enough good things.

Warm Thoughts has been handling our company newsletter for years and it has consistently been a successful part of our overall marketing and communications. We continue to have a great working relationship, which we credit to our account manager, Mindy.

Michele and the Team at Warm Thoughts have helped us optimize some of our customer marketing strategies, open our mind to some new ideas and encourage us to try new things. All the while, improving customer engagement and satisfaction. Overall, they are helping us improve our business and the experience has been really positive.

I have been a Warm Thoughts client for 20 years. They handle every aspect of our company’s marketing strategy — print, web, social media, vehicle design, advertising, direct mail. They have an unmatched knowledge of our business. They have a great team, and do a terrific job of bringing new ideas to our company, and executing for us. I would highly recommend Warm Thoughts to anyone in the heating oil, propane or HVAC business.

We’re very happy we started working with Warm Thoughts. They manage our website, Facebook page, and more. They keep a close eye on everything and make sure our marketing is performing at a high level. The results have been strong, and it’s a huge relief not to have to handle it all myself. They are responsive, understand what’s happening in our industry, and have helped get our marketing moving in the right direction. Our account rep Michele is fantastic. She keeps us informed and on track with every project.

Dash has revolutionized my marketing efforts. I can now directly link new leads and sales to specific campaigns, calculate the cost per lead, and efficiently manage the entire sales funnel from initial contact to closed deal. It has also allowed me to manage my marketing budget more closely, making sure there are no dollars wasted and that I’m getting a strong return.

Our company, LG Jordan Oil and Gas worked with Susan Janett on a day long customer service seminar for our employees. She was amazing to work with. After meeting with me, she crafted 2 half day seminars based on the areas I expressed interests in for our team. On the day of the seminars, she quickly recognized the different personalities and worked to bring everyone into the discussions. I could not have been more pleased. Also, her level of communication with me before, during, and after has been great! I highly recommend Susan as a customer service coach!

Susan did a phenomenal job teaching all eight classes across four North Carolina cities. Over four days, she trained 66 Customer Service Representatives, and attendee feedback rated the sessions as superb in both content and delivery. SEPA was so impressed with the results that we’ve already booked her for more advanced CSR training in 2026, along with two training tours in 2025 and 2026 for the State of Georgia.

I would highly recommend Ed’s training and consulting services. Over several months, he made a real contribution to the growth of our CSR and Sales team. He has helped Walton’s people to develop the skills we needed to better manage our inbound and outbound calls. His focus on our core mission of adding new customers, hanging on to existing ones and upselling our service offerings is right on target.

Thanks for all of your hard work running the FMA member customer service and sales training sessions. The attendance was strong and the feedback very positive. The advice you offered to the customer retention challenge we face today was on point and attendees could readily implement in their operations the next day. It was also great to be able to take the successes of our North Jersey experience and expand it into South Jersey. Overall, we are quite pleased with the results and feel that this engagement has been a great investment of our training dollars.

You did an outstanding job with our team. Our technicians especially like the sales “nuggets” and tips you provided. And you gave our CSRs great solutions for overcoming objections that customers give them for not wanting to go on Automatic Delivery.