The New Customer Service: So Much More Than the Phone
The amount of interaction between your customers and your front-line employees is about to increase enormously. And not all of those conversations will be pleasant or easy. This webinar will help your CSR’s, your drivers and your other customer-facing employees handle even the most difficult conversations, both online and over the phone. In this webinar, Ed Cardell covers:
- Skills for navigating customer service in the age of social media
- Steps to managing angry customers from all communication platforms
- How to transfer customer service information most effectively
Access the FREE Recorded Webinar Right Now.
Clifton, NJ 07012