The New Customer Service: So Much More Than the Phone

The New Customer Service: So Much More Than the Phone

The amount of interaction between your customers and your front-line employees is about to increase enormously. And not all of those conversations will be pleasant or easy. This webinar will help your CSR’s, your drivers and your other customer-facing employees handle even the most difficult conversations, both online and over the phone. In this webinar, Ed Cardell covers:

  • Skills for navigating customer service in the age of social media
  • Steps to managing angry customers from all communication platforms
  • How to transfer customer service information most effectively

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